PINKZYI Shipping

Shipping Policy

PINKZYI offers free worldwide shipping on all orders over $59. We use suitable carriers and warehouses, and ship in 100% discreet packaging to deliver your order in the fastest and most reliable way.

Shipping Fees

PINKZYI offers free worldwide shipping on orders over $59.

Dispatch Time

Within 24 Working Hours

Pre-sale items and force majeure situations are excluded.

Delivery Time

Sex Toys:3–10 Business Days

Sex Doll:15-35 Business Days

Estimated time varies by destination and carrier service.

Tracking

Email Updates

Tracking information will be sent after your order ships.

Shipping Time & Cost

The following delivery times are for reference only. All products (sex toys, in-stock dolls) may require 1-2 business days for processing or production time, and custom dolls require 1-3 weeks for production time. This time is not included in the delivery time.

Sex Toy Shipping Time:

Sex Doll Shipping Time:

Where Your Order Ships From

Normally, your order will ship from a nearby warehouse when available, including US, AU, EU, UK, or HK warehouses. If an item is out of stock in the nearest warehouse, it may ship from another warehouse to avoid delays.

Shipping Methods

PINKZYI uses suitable carriers based on the package weight, shipping destination, and delivery efficiency. Local carriers may include USPS, DHL, FedEx, GTS, Royal Mail, or similar services.

Shipping Restrictions

We are unable to provide delivery to PO Box / BO Box addresses or military addresses. Please provide a residential address so the products can be delivered directly to your home.

We do not offer shipping services to certain areas in the Middle East. For example, we cannot currently ship to regions where products are legally prohibited, such as India, Iran, Saudi Arabia, and Egypt.

If you are unable to complete your purchase in your area, please contact sales@pinkzyi.com.

Tracking Information

Once your order ships, you will receive an email containing your tracking information. For some shipping companies, it may take 1–3 business days for tracking information to update in the system.

Items in the same order may be shipped in separate packages. In this case, you will not be charged additional shipping fees.

Track Your Order

Delivery Issues

Shipping carrier delays, weather delays, and international customs inspection delays are beyond our control. If your package is delayed, we will do our best to assist you with tracking and carrier communication.

Once a package has been declared “delivered” by the local courier, stolen or missing orders after delivery are generally the responsibility of the purchaser. If the shipping issue is confirmed as the fault of the carrier, such as a declared lost shipment or returned-to-sender package, we will help review the case and provide support.

Need Help?

For shipping questions, tracking updates, or address issues, contact PINKZYI Support at sales@pinkzyi.com.

Support Time: Monday–Friday, 9 AM–5 PM EST.

Return & Order Cancellation

Cancel Order

All of our products are customized to customers’ requirements. Orders can be canceled within 24 hours, and 5% will be charged as a transaction fee. If we have launched production, orders cannot be canceled for any reason. Or else, 20%-30% will be charged as a handling and restocking fee.

Faulty Items

If default options are chosen and your doll looks different from the first photo on the product page, please contact our customer service at the reception of your doll. We will arrange a replacement of the doll or will send you replacement parts depending on the nature of the problem. You must send the doll back to us within 3 days from receipt of goods if you choose to replace your doll. Please make sure the doll and package are brand new and never used before you ship them out.

Damaged Items

We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us in 3 days by sending pictures or videos to sales@pinkzyi.com and we will find the best solution for you ASAP. For slight damage due to shipping, we will provide a kit for you to repair. For severe damage, you should take an unboxing video and photo, or else we cannot make sure who is responsible for this.

Missing Items

Check your package to confirm every item you want is there. If you find something is missing, contact us as soon as you receive the package.

DO NOT RETURN OR REFUSE THE PACKAGE DIRECTLY. And don’t send any package to the address information on the package, which is not valid to receive a returning package.

If you have more questions, please send an email to sales@pinkzyi.com