PINKZYI Shipping

Shipping Policy

PINKZYI offers free worldwide shipping on all orders over $59. We use suitable carriers and warehouses, and ship in 100% discreet packaging to deliver your order in the fastest and most reliable way.

Shipping Fees

PINKZYI offers free worldwide shipping on orders over $59.

Dispatch Time

Within 24 Working Hours

Pre-sale items and force majeure situations are excluded.

Delivery Time

Sex Toys:3–10 Business Days

Sex Doll:15-35 Business Days

Estimated time varies by destination and carrier service.

Tracking

Email Updates

Tracking information will be sent after your order ships.

Shipping Time & Cost

The following delivery times are for reference only. All products (sex toys, in-stock dolls) may require 1-2 business days for processing or production time, and custom dolls require 1-3 weeks for production time. This time is not included in the delivery time.

Sex Toy Shipping Time:

Sex Doll Shipping Time:

Where Your Order Ships From

Normally, your order will ship from a nearby warehouse when available, including US, AU, EU, UK, or HK warehouses. If an item is out of stock in the nearest warehouse, it may ship from another warehouse to avoid delays.

Shipping Methods

PINKZYI uses suitable carriers based on the package weight, shipping destination, and delivery efficiency. Local carriers may include USPS, DHL, FedEx, GTS, Royal Mail, or similar services.

Shipping Restrictions

We are unable to provide delivery to PO Box / BO Box addresses or military addresses. Please provide a residential address so the products can be delivered directly to your home.

We do not offer shipping services to certain areas in the Middle East. For example, we cannot currently ship to regions where products are legally prohibited, such as India, Iran, Saudi Arabia, and Egypt.

If you are unable to complete your purchase in your area, please contact sales@pinkzyi.com.

Tracking Information

Once your order ships, you will receive an email containing your tracking information. For some shipping companies, it may take 1–3 business days for tracking information to update in the system.

Items in the same order may be shipped in separate packages. In this case, you will not be charged additional shipping fees.

Track Your Order

Delivery Issues

Shipping carrier delays, weather delays, and international customs inspection delays are beyond our control. If your package is delayed, we will do our best to assist you with tracking and carrier communication.

Once a package has been declared “delivered” by the local courier, stolen or missing orders after delivery are generally the responsibility of the purchaser. If the shipping issue is confirmed as the fault of the carrier, such as a declared lost shipment or returned-to-sender package, we will help review the case and provide support.

Need Help?

For shipping questions, tracking updates, or address issues, contact PINKZYI Support at sales@pinkzyi.com.

Support Time: Monday–Friday, 9 AM–5 PM EST.